We have had reports of cyber criminals imitating court telephone numbers (“spoofing”) and demanding that citizens pay money for fines or fees in cases involving relatives.  These calls are not valid.  New Mexico Courts will never call citizens to ask for payments of any kind.

“Go!” – Rollout, Monitor and Improve

  1. Orientation: Who needs to know and what do they need to know?

    Task: A successful launch depends upon informing everyone about what is about to happen. Some audiences just need a briefing, some audiences need details, and some audiences who will be working in the program need training and dry runs working with cases. Further, education more than an event; education is an on-going process. The audiences include:

    1. Program staff
    2. Judges
    3. Non-program court staff
    4. Anticipated program “customers”, such as attorneys and pro se litigants
    5. Stakeholders
    6. Public
    7. Consider other parties that might need to be included
  2. Rollout: Prepare for the unexpected and anticipated “bugs”

    Task: Provide extra attention and resources for the initial period of operation.

  3. Evaluation: How is the program doing and what can be done better?

    Task: Use the evaluation methods established in the “Set!” section

  4. Improvements: Revise documents, procedures, and practice in response to the lessons learned from the experience

    Task: A good court-connected mediation program should always be a work in progress. Use experience, evaluations, and every possible source of ideas, to continue to enhance your program.