“Go!” – Rollout, Monitor and Improve
Orientation: Who needs to know and what do they need to know?
Task: A successful launch depends upon informing everyone about what is about to happen. Some audiences just need a briefing, some audiences need details, and some audiences who will be working in the program need training and dry runs working with cases. Further, education more than an event; education is an on-going process. The audiences include:
- Program staff
- Non-program court staff
- Anticipated program “customers”, such as attorneys and pro se litigants
- Consider other parties that might need to be included
Rollout: Prepare for the unexpected and anticipated “bugs”
Task: Provide extra attention and resources for the initial period of operation.
Evaluation: How is the program doing and what can be done better?
Task: Use the evaluation methods established in the “Set!” section
Improvements: Revise documents, procedures, and practice in response to the lessons learned from the experience
Task: A good court-connected mediation program should always be a work in progress. Use experience, evaluations, and every possible source of ideas, to continue to enhance your program.