“Go!” – Rollout, Monitor and Improve

  1. Orientation: Who needs to know and what do they need to know?

    Task: A successful launch depends upon informing everyone about what is about to happen. Some audiences just need a briefing, some audiences need details, and some audiences who will be working in the program need training and dry runs working with cases. Further, education more than an event; education is an on-going process. The audiences include:

    1. Program staff
    2. Judges
    3. Non-program court staff
    4. Anticipated program “customers”, such as attorneys and pro se litigants
    5. Stakeholders
    6. Public
    7. Consider other parties that might need to be included
  2. Rollout: Prepare for the unexpected and anticipated “bugs”

    Task: Provide extra attention and resources for the initial period of operation.

  3. Evaluation: How is the program doing and what can be done better?

    Task: Use the evaluation methods established in the “Set!” section

  4. Improvements: Revise documents, procedures, and practice in response to the lessons learned from the experience

    Task: A good court-connected mediation program should always be a work in progress. Use experience, evaluations, and every possible source of ideas, to continue to enhance your program.