“Ready?” – Prepare the Stage Mission: Why does your court want a mediation program? What do you hope to accomplish?Task: Prepare a concise mission statement to guide program design and to assess whether the program meets your purpose once the program...
“Get Set…” – Build the Program Parts Case Flow: Create a case flow chart Task: Identify how a case will proceed through the mediation program and what administrative services are required along the way. Detail the Case Flow Steps: What has to...
“Go!” – Rollout, Monitor and Improve Orientation: Who needs to know and what do they need to know? Task: A successful launch depends upon informing everyone about what is about to happen. Some audiences just need a briefing, some audiences need...
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