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ADR: Paths to Settlement

Resolución Alternativa de Disputas: Vías a la conciliación

16. What if I can’t resolve this case online with the other party?

Within the first two weeks of ODR, both parties can request the assistance of a trained mediator.  A mediator is a trained professional that can help you and the other party understand the issue to find a solution that works for both of you. Asking a mediator for help does not cost you or the other party anything. If both parties agree to use a mediator, he or she will be assigned to your case and will contact you.  All this is done online.

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